Unhappy Customers are Just the Beginning: Part 2

A perennial question in the technical communication community is how to justify our work in financial terms that management will understand. One partial answer is to consider potential consequences of putting insufficient resources into technical documentation. What happens if the material is poorly written, or not written at all? Consequences can range from unhappy customers to wasted employee time to debilitating lawsuits—and worse. Joseph Devney uses statistics and real-life examples to illustrate some of the risks of having inadequate documentation.

This is Part 2 of a two-part series:

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