If your documentation process is implicated in a customer quality incident (CQI), Congratulations! You have the platform needed to shine a light on the problems you’ve been escalating for years.
In this presentation, Seth Park will argue that errors in documentation are actually symptoms of underlying data flow issues. If you don’t get involved in root-cause analysis, you’ll end up being asked for more reviews and checklists when you really need a more effective method for transferring data amongst teams. Continue reading “How to use root-cause analysis to promote information supply chain methodologies”