Where Are They Now?

Stories of long-term Arbortext customers who are realizing the full potential of their solutions

There’s a software side to dynamic information delivery. We all know this. Customers who have seen IBM talk have come to us and said “Sure, they can get there, but can I?” What if you’re not a software company? What if your paper product is your deliverable? What about the Medtronics of the world? Or the Harcourt School Publishers? Or the National Council on Insurance? What’s in your reach? What have they really achieved over the years? Did they see the ROI they expected?

Over the last year, Single-Sourcing Solutions has spent time interviewing long-term Arbortext customers to find out where they are now. We wanted to know whether our customers were realizing the full potential of their solutions. We wanted to know what data they’d collected, what lessons they’d learned, and what they’d implemented over time.

This talk highlights success stories from companies who have been doing dynamic information delivery for a very long time. Not one at a time, but aggregated together. We will include qualified, hard data on benefits, breadth of projects, and feature impact on long-term implementations.

Presented by: Liz Fraley, Single-Sourcing Solutions, Inc.

Presented at: Content Management Strategies Conference 2010

Branched Libraries and Rapid Release Single-Source Environment Implementation

“Branched Libraries and Rapid Release Single-Source Environment Implementation”
Presented by: Liz Fraley, Single-Sourcing Solutions, Inc. (formerly: Juniper Networks)
Co-authored by: Brenda DePaolis, Single-Sourcing Solutions, Inc. (formerly: Juniper Networks)
Audience: Developers

This presentation highlights the way PTC’s Arbortext Epic Editor has been implemented within the technical publications organization at Juniper Networks, focusing on the successful rollout of the editor and support systems. This document also details some of the proposed enhancements for continued Arbortext integration. Finally, it describes some of the challenges in deploying the Arbortext suite of tools and how those challenges were met.

The Arbortext project at Juniper Networks is a major technical publications initiative designed primarily to convert existing documentation and author new documentation in a single-sourcing environment. By authoring in an XML environment, we are able to make use of vast areas of overlapping information. Through information reuse, we can effectively increase the efficiency of our entire technical publications staff, an ever-increasing goal as demands for documentation increase while staffing and resource challenges persist.

The single-sourcing project had several initial requirements that had to met. These ranged from the successful conversion of Framemaker files to Epic files to the integration of Interwoven to provide a viable source control environment.

Presented by: Liz Fraley, Single-Sourcing Solutions, Inc. (formerly: Juniper Networks)

Presented at: 8th Annual Arbortext User Group International Conference (AUGI 2003)

Presentation Materials

Note: Arbortext was purchased by PTC in 2005