A Simple Guide to DITA Keys

A Simple Guide to DITA Keys

Are you interested or perhaps already using DITA but find the concept of keys to be mystifying? Or are you afraid that maybe you could get better reuse out of your content if you were able to optimize your key-based content? In this presentation by IXIASOFT DITA...
Who Are You? (I Really Wanna Know)

Who Are You? (I Really Wanna Know)

“Who is the audience for this project?” runs the risk of a smarty-pants response (“the user”). For a smart answer, take time to define and understand who is reading and using the information you develop. In this TC Dojo session, we’ll talk about audience analysis:...
Acing Your Interview

Acing Your Interview

So many jobs hinge on the interview. Learn what to do, and what not to do, in both phone and in-person interviews for technical communications jobs. From seemingly innocuous questions, to group interviews, to memorable ways to impress and guaranteed ways to bomb....
Unhappy Customers are Just the Beginning: Part 2

Unhappy Customers are Just the Beginning: Part 2

A perennial question in the technical communication community is how to justify our work in financial terms that management will understand. One partial answer is to consider potential consequences of putting insufficient resources into technical documentation. What...