With only a small amount of custom tools, Juniper Networks has managed to do convert documents to multiple formats from one initial set of XML source documents and a single publishing workflow using PTC’s Arbortext Epic Editor and E3 Publishing Server. These tools have included post-processing add-ons to create .PDB and .LIT binary files and source files that are aggregated directly into the software source code for their proprietary routing platforms.

Recycling content is not a new concept. What is new here is the common back-end structure in XML form and the fact that more than one set of tools, including small, mission-critical custom tools that are explicitly focused on the specific needs of a given project. There is no longer any need for one tool to address all of the needs of every company that purchases a license. Instead we have a community of tools that is easy to expand or customize without long term lock in or breaking of the model.

Technical Publications organizations have been pursuing single-source solutions primarily to solve issues of quality and simultaneous production of multiple-output formats.

As organizations using single-sourcing solutions mature, content creators look for ways to:

  • Streamline information gathering
  • Simplify initial content development
  • Automate content changes directly from product changes

Application-specific XML tools can unlock the previously isolated business systems and engineering source code. Mechanically-produced schema languages can be converted automatically into documentation and documentation templates. Content can be auto-generated simultaneously for:

  • Technical Reference Manuals
  • Time-Sensitive Release Notes
  • API-Specific Implementation Information

Mission-critical, custom XML applications can enhance traditional single-sourcing environments by expanding the information model to include external organizations–engineering, marketing, technical support.

Practical XML development and deployment of cross-organization tools can promote efficiency and productivity by reducing maintenance and overhead.

Companies realize tangible success and immediate value-add with each application. And customers get better, more accurate, and more consistent information because information creation and publication is even more tightly woven together in an expanded single-sourcing system.

In this presentation and this paper, special attention is given to specifics of the Juniper Networks implementation.

Note: Arbortext was purchased by PTC in 2005

Presented at

  • 10th Annual Arbortext User Group International Conference (AUGI 2005)
  • Content Management Strategies Conference 2005

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