Let’s face it, there are times when all you need is some quick assistance to help you solve a challenge.
What is the Advisory Line?
The Advisory Line is a hotline that lets you reach one of our mentors to get some help with a problem that is specific to you, your environment, and your tools right away. Get your problem solved, but also get that one-on-one mentoring that gives you the why behind the fix.
The Single-Sourcing Solutions AdvisoryLine is designed to help you get through a tough spot without having to engage in a long consulting project when it may not be the best solution for your needs.
Our team of expert advisors specialize in designing, developing, and delivering solutions for product information delivery. We have over a decade's experience with XML dynamic publishing tools — and everything that touches them.
We specialize in the practical development and deployment of mission critical, custom tool development for content development, management, and delivery.
And through our Advisory Line, we help you grow that expertise too.
How does it work?
It's simple! Call the concierge and let us know what you need!
The more detailed that the information you provide to the concierge is, the better we can match you with the person best equipped to answer your questions.
Once you have been assigned to an expert advisor, they will work with you to resolve your issue.
You can always reach out to the user community (we encourage active participation in all the Arbortext-related user groups), but you may not have the time to wait for an answer that you may never receive. At times like these, you need someone you can depend on to help you through a tough spot.
What does it cost?
Sessions can run from a few minutes to a few hours and the cost varies.
All calls to the advisory line are first handled by a concierge. There is no fee for the concierge service. The clock doesn’t start until we start to work with you to solve your problems.x