The Single-Sourcing Solutions Advisory Line is designed to help you get through a tough spot without having to engage in a long consulting project when it may not be the best solution for your needs.
You can always reach out to the user community for answers. In fact, we actively encourage participation in all user groups. However, this may not be the best forum for support for you. Perhaps you are in a situation where confidentiality is critical. Maybe you don't have the time to wait for an answer that you may never receive. At times like these, you need someone you can depend on to help you through a tough spot.
That's when you need a trusted advisor to help get you through. Get your problem solved, but also get that one-on-one mentoring that gives you the why behind the fix.