“We wanted to provide our customers with a scalable solution that would fit their needs on demand,” said David Lorenzoni, Vice President North American Sales. “The Advisory Line meets our goal to provide just the right amount of support for customers right when they need it.”
The service is easy to use. Customers access their concierge service and begin by describing their problem. The concierge will then connect customers with the right advisor, who is best qualified to address their problems.
All calls to the Concierge are free; customers are only charged for the time that the expert advisor is working with them to solve their problems. Anyone can use the service. The fees are based on a per-minute usage rate. For a small fee, customers can elect to become a member of the service. Members receive a discounted per-minute rate, additional access to free information, forums, and discounts on training.
The service covers a broad array of topics and tools. Here is a list of some of the topics their expert advisors help customers with
- Arbortext IsoDraw
- Arbortext for Aerospace and Defense
- Arbortext Content Manager (aka Windchill)
- Antenna House
- XSL, XSL-FO, XQuery, and other XML Processing Technology
“I am excited to be able to expand the services for our customers,” said Elizabeth Fraley CEO of Single-Sourcing Solutions. “Our customers in the SMB market space often lack the resources and the budget required for larger consulting projects and the Advisory Line is a great way to give them support to get them through.”
To find out more about the Single-Sourcing Solutions Advisory line, please visit http://www.single-sourcing.com/advisor
About Single-Sourcing Solutions
Single-Sourcing Solutions is reseller of PTC’s Arbortext and Arbortext Content Manager (Windchill) products. With over a decade’s experience with the Arbortext toolset and in the practical development and deployment of mission-critical, custom XML development, Single-Sourcing Solutions has the expertise required for successful dynamic information delivery. Single-Sourcing Solutions is active in the global Arbortext community and related information development communities.
For more information on Single-Sourcing Solutions, please visit http://www.single-sourcing.com.