Legal and Privacy Statements
Last Updated: 3 January 2019
Policies, every company has them. They are our operating principles and they help to define our relationship. When in doubt, they help guide us. Here is a summary of ours. They may change from time to time and when they do, updates will be posted here.
If at any time you have questions about our practices or any of your rights described below or need additional information, you can contact us.
Sales and returns policy
PTC Software. All PTC software is for electronic download only. It can take up to 3-5 days for orders to process through the PTC licensing system. Maintenance is valid through 1 year from date of purchase. There are no refunds for software returns. Refunds are available only for in-center training classes that are cancelled by PTC or Single-Sourcing Solutions due to low registration numbers.
Single-Sourcing Solutions Products. All sales are final. Prices may change at any time, and we do not provide price protection or refunds in the event of a price reduction or promotional offering.
Electronic products. Unless otherwise specified, electronic products (books, code, sample files) are not returnable after purchase. No refunds are available for virtual, downloadable products.
Physical products. Physical products purchased in our online store are not returnable or refundable.
Mastermind Memberships. You can cancel your membership at any time. Please note that you must cancel your membership before it renews in order to avoid being charged for the next membership period. If you cancel your membership, the cancellation will become effective at the end of the active membership period (annual or monthly). Refunds will not be provided for any membership. We do not provide credit, refunds, or prorated billing for memberships that are cancelled before the end of the active membership period.
Services. Services that are booked online through our booking application require 1 hour advance notice (1 hour before appointment start) for cancellation and refund. If you must cancel after this deadline and made a prepayment, we will retain your prepayment. If not, and services are tied to a quote we provided, those services are governed by these terms and any additional terms included in the quote.
This site is owned and operated by Single-Sourcing Solutions, Inc. (referred to as “we,” “us,” or “our” herein). By accessing this site, you agree to the terms and conditions set forth in this document. Except as otherwise indicated on this site and except for the trademarks, service marks and trade names of other companies that are displayed on this site, all trademarks, service marks and trade names are proprietary to Single-Sourcing Solutions, Inc.
We DO NOT sell your personal information. We collect and use personal information only as needed to deliver our products, services, websites, and mobile applications, and to communicate with you about the same, or as you have requested (collectively, our “Services”). Your personal information includes information such as:
- Telephone number
- Email address
- Billing and payment information
- Other data collected that could directly or indirectly identify you.
What we collect, how we collect it, and why
Much of what you likely consider personal data is collected directly from you when you:
- create an account or purchase any of our Products or Services (e.g., billing information, including name, address, credit card number);
- request assistance from our sales or customer support team (e.g., phone number);
- complete contact forms or request newsletters or other information from us (e.g., email); or
- complete order confirmation forms or sign quotes for PTC Arbortext Software (including name, address, phone); or
- participate in webinars and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
How we use information
We limit the data we collect and use it only (1) for that which we have been given permission, (2) as necessary to deliver the Products and Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes.
Delivering, improving, updating and enhancing our services
We collect various information relating to your purchase, use and / or interactions with our Services.We utilize this information to:
- Improve and optimize the operation and performance of our Services (again, including our websites and mobile applications)
- Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
- Detect and prevent fraud and abuse of our Services and systems
- Collecting aggregate statistics about use of the Services
- Understand and analyze how you use our Services and what products and services are most relevant to you.
Much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal information.
Sharing with trusted third parties
We may share your personal information with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
- Processing credit card payments
- Conducting webinars or surveys
- Performing analysis of our Services and customers demographics
- Communicating with you, such as by way email or survey delivery
- Customer relationship management
We only share your personal information as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors they may be permitted to use) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal information for any purpose other than as they have been specifically contracted for (or without your consent).
Communicating with you
We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
- Telephone calls
- Messenger applications (e.g. Slack, Skype, etc.)
You may also update your subscription preferences with respect to receiving communications from us and/or our partners by unsubscribing, unfollowing, closing your account, or otherwise terminating our relationship according to active contractual terms.
Transfer of personal information abroad
If you utilize our Services from a country other than the country where our servers are located, your personal information may be transferred across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin.
Compliance with legal, regulatory, and law enforcement requests
We disclose information only when it is necessary for the conduct of business, or under circumstances where disclosure is required by law. Information may also be disclosed for audit purposes, to regulatory agencies or for other general administrative services. We do not disclose information about you to other entities who may want to sell their products to you.
Securing, storing, and retaining your data
We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. We retain personal information only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes.
We will not discriminate against you for exercising any of your privacy rights. Unless permitted under applicable laws, we will not: Deny you goods or services; Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; Provide you a different level or quality of goods or services; Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Financial Relationships and Other Disclosures
We believe that every company should declare their affiliations, relationships, and partnerships.
We are a PTC Channel Partner. This means we earn commission on any Arbortext products or maintenance contracts that we sell directly to customers. We know that Arbortext isn’t right for everyone and not all of our customers use it. We get zero compensation for recommendations. We get zero compensation if you buy the product directly from PTC or from another partner. We chose to partner with Arbortext for many reasons. If you’re interested, just ask; we will tell. Everyone here at Single-Sourcing Solutions started as a customer. None of our employees ever worked for Arbortext or for PTC. We earned our knowledge the hard way and we share it with our customers so they don’t have to work as hard as we did.
Affiliate Link Policy. As of 2016, we are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. We recommended books and products easily found on Amazon for years before joining this program. In much of our non-PTC product-focused content, you’ll find buttons and text links that redirect to Amazon or another reputable online retailer. If you click on one of these affiliate links, and end up buying something from the retailer, Single-Sourcing Solutions will earn a small commission on your purchase. Other than these affiliate relationships, we have no paid-recommendations or endorsement deals with anyone.
Featured Webinar Speakers and Guest Bloggers. Neither our blog nor the TC Dojo webinar series accepts payment for exposure. No compensation changes hands for an individual to be offered a presentation in the TC Dojo or a guest blog post. All presenters are chosen based on their expertise, past performance, inclusion at industry events and conferences, or were requested by a member of the TC Dojo and Single-Sourcing Solutions communities with respect to a specific topic.
Any recommendation we make, we stand behind as users, implementers, life-long learners, and the respect we have for any people or companies we mention in our publications. We want to emphasize that we do not link to any product only for possible financial gain. Doing so does not provide real value, and is a disservice to our readers. We do not link to products we feel are inferior and we are not paid to deliver positive reviews.
THE MATERIALS IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SINGLE-SOURCING SOLUTIONS, INC., DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SINGLE-SOURCING SOLUTIONS, INC., DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SINGLE-SOURCING SOLUTIONS, INC., DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT SINGLE-SOURCING SOLUTIONS, INC.) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Under no circumstances, including, but not limited to, negligence, shall Single-Sourcing Solutions, Inc. be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if Single-Sourcing Solutions, Inc., or a Single-Sourcing Solutions, Inc., authorized representative has been advised of the possibility of such damages. In no event shall Single-Sourcing Solutions, Inc., have any liability to you for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) for accessing this site.
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