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Conference Presentations and Publications

by Liz Fraley, Single-Sourcing Solutions

Our staff members have written a number of books, papers, articles, been listed on U.S. patents, and have given a lot of presentations over the years. This is but a brief list of some of them.

On the various presentation pages, you can find videos from several of our web presentations on one of our YouTube channels. For synthesized event posts (slides and video) for the presentations listed below, see our events site. For articles, papers and book links, check the blog.

Books

In development:

  • Fraley, Elizabeth. Arbortext 201: Configuring Arbortext for MIL-STD Doctypes. Single-Sourcing Solutions, Inc. for Kindle and Print (in development)
  • Fraley, Elizabeth. Arbortext 104: Omnibus, vol 1.  Single-Sourcing Solutions, Inc. for Kindle and Print (in development)
  • Fraley, Elizabeth. Arbortext 103: Best Practices for Configuring, Managing, and Publishing Arbortext Content with the PTC Server. Single-Sourcing Solutions, Inc. for Kindle and Print (in development)

Papers

Training Classes

See the Public Delivery Calendar for a list of active class offerings. General course categories include:

Workshops

Presentations

See also webinars and presentations done as part of the Arbortext Monster Garage.

Patents

  • Fraley, E. “Digital multimedia contact center with tier escalation and deescalation in response to changed criteria” (#7,254,641) August 2007
  • Fraley, E. “Digital Multimedia Contact Center” (#8,745,576) June 2014

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