Conference Presentations and Publications

by Liz Fraley, Single-Sourcing Solutions

I have written a number of books, papers, and articles, have two patents, and have given a lot of presentations over the years. This is but a brief list of some of them.

On the various presentation pages, you can find videos from several of our web presentations on one of our YouTube channels. For synthesized event posts (slides and video) for the presentations listed below, see our events site. For articles, papers and book links, check the blog. For patent descriptions, see Liz Fraley’s LinkedIn profile.

Books

Papers

Workshops

Presentations

See also webinars and presentations done as part of the Arbortext Monster Garage.

Patents

  • “Digital multimedia contact center with tier escalation and deescalation in response to changed criteria” (#7,254,641) August 2007
  • “Digital Multimedia Contact Center” (#8,745,576) June 2014

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