We help you make the best of a Gold Standard Platform
Successful products depend on timely, accurate technical information that is easily accessible for operation, assembly, maintenance, field service, and training.
Arbortext provides the capability to define, author, illustrate, manage, and deliver exact product information in the reader’s preferred language and media.
We can do it or you can do it
(with a little help)
Our customers want to utilize their products with independence and confidence. We understand that ultimately your staff will manage your deployment over the long term and for the benefit of your business.
If you're using Arbortext…
We are authorized and qualified Arbortext professionals with more than a decade's experience in the toolset and we are here to help!
We do things differently
There's a lot to learn and we know you already have a lot to do.
When you work with us, we make sure you know every part of your system inside and out. We make sure you're ready to take ownership of it.
Our training is oriented towards a coaching model that is responsive to your staff and your needs. So call us Mentor, Coach, Tutor, Trainer, TA or even Support Agent, because that's what we do.
We share information. A lot.
We provide a wide-variety public services to our community. We publish podcasts, blog entries, and papers that have high-value content (not just empty marketing content); and we pioneered the TPC Affinity Groups. We hold, record, and post training webinars. We organized TC Camp, the first unconference for the techcomm community, and our Liz Fraley is a host on its Room 42 podcast.