This presentation highlights the way PTC’s Arbortext Epic Editor has been implemented within the technical publications organization at Juniper Networks, focusing on the successful rollout of the editor and support systems. This document also details some of the proposed enhancements for continued Arbortext integration. Finally, it describes some of the challenges in deploying the Arbortext suite of tools and how those challenges were met.

Note: Arbortext was purchased by PTC in 2005

The Arbortext project at Juniper Networks is a major technical publications initiative designed primarily to convert existing documentation and author new documentation in a single-sourcing environment. By authoring in an XML environment, we are able to make use of vast areas of overlapping information. Through information reuse, we can effectively increase the efficiency of our entire technical publications staff, an ever-increasing goal as demands for documentation increase while staffing and resource challenges persist.

The single-sourcing project had several initial requirements that had to met. These ranged from the successful conversion of Framemaker files to Epic files to the integration of Interwoven to provide a viable source control environment.

Presented at: 8th Annual Arbortext User Group International Conference (AUGI 2003)

About the Presenter

Liz Fraley, founder of Single-Sourcing Solutions, has worked in both high-tech and government sectors, developing and delivering technical design and strategy of authoring and publishing solutions as a Single-Source/XML Architect/Programmer. Specializing in practical development and deployment, she advocates designing architectures that directly improve organizational efficiency, productivity, and interoperability. She’s the founder of TC Camp, the unconference for content creators, consumers, and the people who support them. If you ask her, she’ll say she’s a gardener who’s happiest when those around her are flourishing.

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Archives

DITA CM Strategies, PTC/User

Key Concepts

case study, multichannel (omnichannel) publishing, single-sourcing