Sadly, this kind of thing happens to us all the time. And the customers just keep coming and coming. Each of them bearing stylesheets and custom directories that they got from someone else that exhibits poor design, bad decisions, and what I can only assume is intentionally obfuscated coding because they've also got zero documentation to go with it.
Customers bring their disappointments to us because we're different and we care. They know that we will help them take control of their stylesheets, unshackling them from rubble they can't reasonably be expected to deal with.
We know you don't have to be shackled to a bad stylesheet. You can be independently competent. You can build and maintain your own Arbortext stylesheets. It's why we do things differently. For us, it's all about abilities—flexibility, accountability, visibility!
We are well-known for our dedication for improving the competence of the world around us. We provide information every way possible—webinars, vimeo, forums, blog posts, unconferences, presentations, masterminds, conference calls. There's almost no end to what we'll try and what we'll do. We're incredibly flexible.
When we deliver a stylesheet to our customer, we provide extensive documentation about what we did and why we did it. We train our customers to understand and think about stylesheets. We follow best practices for stylesheet design. We apply the same care to the work we deliver to our customers as we would to anything we do for ourselves. We hold ourselves accountable.
We are known for exposing tribal knowledge and making it accessible in new ways. We use tools and processes that are open to our customers, as if we're team members working side-by-side with them. They have complete visibility into everything we do. We explain everything in simple terms until there's a consensus that they have full control over. We're candid, up-front, and highly principled. Maybe that's not what's best for business, but it's who we are. We do what's right, not what pads our pocketbook.
To that end, we've launched several programs so you can find the one that best fits your needs. Do you need focused, immediate, attention? Do you need to compare notes with other users? Do you need help figuring out if you should abandon FOSi for APP? Do you just want to ask a few questions?
Choose the way it works best for you
Book an appointment with an expert
If you want some one-on-one time with an expert (Arbortext, XSL, DITA, legacy data conversion) to ask questions that you can't ask in a webinar because there's just not enough time for full context; or because you just didn't want to ask in front of everyone else; or if you just want some time for the instructor to focus on the same topic, but on your stylesheet, then we have just the thing for you. Book an appointment and get an expert focused on you and your questions. Book as much or as little time as you need. Bring all the questions you have and go through them one by one by one. We're here for you, if you want to talk.
Vimeo Channel - Arbortext TC Dojo
Want to do it yourself but just need a quick instruction (or refresher) video? You can purchase individual videos or subscribe to the channel. On our Arbortext On-Demand Vimeo Channel, we have videos on the following subjects and show step-by-step instructions on how to each one:
- Changing the New File Template
- DITA Keys and Conkeys in Arbortext
- How to Use Change Tracking in Arbortext
- Best Practices for Arbortext Workspaces in ACM and Windchill
- Building Your First Stylesheet -- a Look at Modules
- Stylesheet reuse basics - Property Sets
- Creating Your Page Set in 30 Minutes
- Styling Headers and Footers in Arbortext Styler
- Creating Cool Covers in Arbortext Styler
- Localizing your stylesheets - XLIFF in Arbortext Styler!
- and more!
Arbortext Monster Garage DIY Books
We've also started a book series to help you grow your own skills. The first retail books about Arbortext are now available at Amazon.com. Join our mailing list and get the first two chapters of Arbortext 101 free. Make sure your environment is configured correctly. Learn how to create your own stylesheets in Arbortext styler. Step-by-step instructions that have been tested by our customers are now available to everyone for the first time.
We're currently in production for a video companion series to go along with the books, if you like video better.
See the Arbortext Monster Garage website for more information and links to everything we have available for you to learn to do things yourself!