The average person is hit with approximately 105,000 words a day. That’s 23 words every second in a twelve-hour day. Add in images and sound, and now we’re talking 34 gigabytes a day!

This is the person who comes to you for information. How you meet that person makes all the difference in the world. You can make it smooth and easy, or you can make it confusing and overwhelming. If you want to maximize your customer satisfaction and your team’s collaboration, take a practical approach to writing content using minimalism and topic based writing. In this session, you’ll learn how to do it.

What's this presentation all about?

Dojo Master

Liz Fraley, Single-Sourcing Solutions, is a serial entrepreneur. She’s founded two companies, sits on the boards of three non-profits, and is constantly coming up with new ways to share knowledge in the technical communications and content industries. She has worked in high-tech and government sectors, at companies of all different sizes (from startups to huge enterprises). She advocates approaches that directly improve organizational efficiency, productivity, and interoperability. If you ask her, she’ll say she’s happiest when those around her are successful.

JLS_Portrait100x100Janice Summers, Single-Sourcing Solutions, specializes in helping people who’ve only ever used unstructured desktop publishing applications learn structured authoring. She’s been successfully transitioning Word users to XML authoring for the last 15 years and hasn’t lost anyone yet!

Where to find the presentation collateral

Members of the Single-Sourcing Solutions Mastermind Groups can access the slides, video, sample code, notes, collateral, and any other event material free on the members website.

In addition, the video is available exclusively to LavaCon UX attendees on the LavaCon UX Virtual Conference website.

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Key concepts

content strategy, dita, topic based writing

Filed under

Lavacon, Presentations