Key Concept Archive

For more information about how our library science background (and our love of all things metadata) guides the way we catalog information, see the Techcomm and Arbortext Resources page.

How Techcomm-Driven Content Improves Customer Experience

Room 42 is where practitioners and academics meet to share knowledge about breaking research. In this episode, Guiseppe Getto, East Carolina University, explains how content practitioners can improve customer experience. Season 1, Episode 11 | 47 min https://episodes.castos.com/5f0873f9f1ecc0-61906007/r42-getto.m4a         Guiseppe…

What Techcomm Can Learn From The Games Industry

Room 42 is where practitioners and academics meet to share knowledge about breaking research. In this episode, Samantha Blackmon explains how you can improve customer success by using content techniques perfected by the games industry. Season 1, Episode 9 |…

Topic Writing Without Borders

The average person is hit with approximately 105,000 words a day. That’s 23 words every second in a twelve-hour day. Add in images and sound, and now we’re talking 34 gigabytes a day! This is the person who comes to…

The Interplay of UX and Technical Communication

User experience includes every interaction people have with a company and its products…from opening the box to using the product. When using an app to interact with a product, the visual and written content must work together seamlessly to deliver…

Want to play a game, content strategist?

We are always inspired by Lavacon, the Content Strategy Conference. Jack Molisani has worked hard to cultivate an atmosphere that fosters learning while celebrating ingenuity, creativity, connection, and has an energy all of its own. A lot of our most…

Leading a Content Strategy in Small to Medium Enterprises

Convincing the administration in a small-medium business is just as hard as for the bigger businesses. You need a strong case, but how do you get through? You will after this session. You will learn what is the lean approach….

How to use root-cause analysis to promote information supply chain methodologies

If your documentation process is implicated in a customer quality incident (CQI), Congratulations! You have the platform needed to shine a light on the problems you’ve been escalating for years. In this presentation, Seth Park will argue that errors in…

Conference notes from: World IA Day 2016

Last month I went to World IA Day 2016 in Seattle. I’m based in San Francisco, which also hosted World IA Day event, but every now and again it’s good to get out of your little corner of the world and…