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Using Confluence for External Facing Product Documentation

As a Technical Communicator, we all get this question: What tool do you use to write your technical documentation? Romy has found that her answer surprises most people, who then immediately want to know how they use it and if it is working out well for her company. She will…

Writing Accessible Technical Documentation

Learn about principles and importance of accessibility and how to apply current standards to your technical documentation. We’ll provide examples using Microsoft Word and explain how a properly formatted source document is the secret to PDF accessibility success. Erin and Danielle presented a session on Accessibility and Privacy at the…

The Interplay of UX and Technical Communication

User experience includes every interaction people have with a company and its products…from opening the box to using the product. When using an app to interact with a product, the visual and written content must work together seamlessly to deliver a simple and delightful experience. In this presentation, we’ll learn…

Structured and Unstructured Content: Perspectives from a Data Governance/Privacy Analyst

In this presentation, attendees will take a high-level drive through the world of Data Governance from the eyes of a new Data Governance/Privacy Analyst. We’ll review the Data Governance Lifecycle, the three data content stages (structured-unstructured-semi-structured), the four data classifications. Learn what is considered personal data that can/is/might be collected…

Soft Skills: The Missing Ingredient to Career Success

Content Audits and Chat Bots and IoT, oh my! Tech comm has always been a field in which we plan for output channels that don’t even exist. But it seems like our authoring tools and technology are evolving faster than the technology we are writing about. In this meeting, Jack…

Cognition, Visual Design, and Usability

The design of visuals affects how we use them every day. But what makes some visuals more effective that others? The answer to this question is central to usability across many different technologies – from street signs to computer interfaces. This presentation examines the mental processes affecting how we perceive…

Our Level Best – Technical Editing

Attend Live Please be aware! This session will not be recorded. Be there or miss out. This is only one of the reasons why you should always attend a TC Dojo live. As technical editors, how do we know where to focus our limited time? What if we could work with…

Stretching Your Technical Communication Skills: Moving Beyond Language Barriers

Never underestimate your ability to see the gaps in conversations, hear the confusions, and understand competing goals in the decision-making process. If you’re in the room and being observant, then you can focus on improving the communication and making sure that critical information is gathered and delivered. You can figure…