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What Every TPC Professional Needs to Understand About UX

No matter what kind of work you do as a TPC professional, chances are you working with information intended for a very specific user. This is the user who will read your content, interact with your product, or navigate your…

Deconflict: A User-Centered Approach to Editing for the Military

Military organizations are longstanding discourse communities that often pose unique challenges when it comes to fully understanding needs and preferences while balancing best practices for communication. A user-centered approach that promotes ethnographic study and co-authorship can help technical communicators improve…

Video Provides the Edge

Video provides technical communicators the edge in communicating complex materials to customers. When given a choice, would most people watch their problem be solved or read about it? At MiTek, our experience strongly suggests that customers want to see how…

Accessibility Basics for Professional and Technical Writers

As we move forward to create a more diverse and inclusive world, delivering accessible content becomes increasingly important. But what do we mean by “accessibility” and why should accessibility be important to professional and technical writers? In this session, Bob…

Chart Busters!

It’s Weird Chart Day! In this TC Dojo we explore good charts gone bad! Sometimes it is easier to learn by example and some of the best lessons can be learned from bad examples. Sara Doan walks through some stunning…

Just-In-Time (JIT) Training

Just-in-Time (JIT) is a manufacturing methodology aimed primarily at reducing times within the production system as well as response times from suppliers and to customers. These same principles of driving efficiency and reducing response times can be applied to training….

Navigating Tech Comm with Geoffrey Chaucer

Most people know Geoffrey Chaucer as the author of The Canterbury Tales, a group of stories so naughty that schoolbooks still censor them now, over 600 years later. Many are surprised to learn that Geoffrey Chaucer also wrote one of…

Templates for API Documentation

Templates can improve your documentation no matter what your skill level is, and no matter how mature the documentation set. Clarence Cromwell will talk about a set of templates for minimum viable API documentation, including: What is “minimum viable documentation”…