Key Concept Archive

For more information about how our library science background (and our love of all things metadata) guides the way we catalog information, see the Techcomm and Arbortext Resources page.

What Every TPC Professional Needs to Understand About UX

No matter what kind of work you do as a TPC professional, chances are you working with information intended for a very specific user. This is the user who will read your content, interact with your product, or navigate your…

Deconflict: A User-Centered Approach to Editing for the Military

Military organizations are longstanding discourse communities that often pose unique challenges when it comes to fully understanding needs and preferences while balancing best practices for communication. A user-centered approach that promotes ethnographic study and co-authorship can help technical communicators improve…

Design Thinking for Writing Professionals

Room 42 is where practitioners and academics meet to share knowledge about breaking research. In this episode, Jason Tham, Texas Tech University, discusses what design thinking is and what it means in technical communication contexts, including how some attributes of…

Inside Out or Outside In

From the company’s perspective, it is important to clearly document and describe how each of the functions and features work. From the users perspective it is important they understand how to use the technology to benefit themselves. The challenge for…

Accessibility Basics for Professional and Technical Writers

As we move forward to create a more diverse and inclusive world, delivering accessible content becomes increasingly important. But what do we mean by “accessibility” and why should accessibility be important to professional and technical writers? In this session, Bob…

Using Trauma-Informed Design to Support Equity in Essential Needs

Room 42 is where practitioners and academics meet to share knowledge about breaking research. In this episode, a panel from Michigan State explains how communicators can engage in trauma-informed design by fostering collaboration between UX and Content Strategy. Season 1,…

Exploring the Intersections of UX and Technical Communication

Room 42 is where practitioners and academics meet to share knowledge about breaking research. In this episode, Emma Rose, University of Washington, explains the evolving relationship between User Experience and Technical Communication and the skills needed to succeed in both…

What Techcomm Can Learn From The Games Industry

Room 42 is where practitioners and academics meet to share knowledge about breaking research. In this episode, Samantha Blackmon explains how you can improve customer success by using content techniques perfected by the games industry. Season 1, Episode 9 |…