Key Concept Archive

For more information about how our library science background (and our love of all things metadata) guides the way we catalog information, see the Techcomm and Arbortext Resources page.

Using Controlled Language to Improve Reuse and Global Readiness

Mindful and enlightened TCs working in a CMS environment maximize re-use and create global-ready content that meets their audiences’ needs while reducing costs and improving efficiency. Controlled Language, implemented correctly, can help you achieve these goals. However, many companies implement…

Information Architecture Bottom-Up

The advent of electronic media and particularly the Web has profoundly changed how people seek and use information. Information seeking today is dominated by search, and not by search of individual works, but search of the whole: whole sites, whole…

Unhappy Customers are Just the Beginning: Potential Costs of Skimping on Documentation

A perennial question in the technical communication community is how to justify our work in financial terms that management will understand. One partial answer is to consider potential consequences of putting insufficient resources into technical documentation. What happens if the…

To DITA or Not To DITA: How to Choose?

To DITA or Not To DITA? That is the question. DITA isn't the right answer for every situation. In this session we'll discuss the differences between the two doctypes to give you a foundation to decide between them. Janice Summers,…

How to Think Like An Indexer

Indexing is a profession: Learn from the experts! This session had a lot of votes, so we found Lucie Haskins, professional indexer, and found a time when she can come talk! Here's what she's going to talk about: In the…

Discovering the Hidden Treasure of Dynamic Product Information

Summary: After this presentation, you will be able to show those in the C-Suite how a transformative adoption in product information can differentiate your company in the market place and provide breakthrough results in driving shareholder value. Regardless of size…

How do authors find content for reuse?

Your customers can find content, but can your content creation team? DITA content explodes. How do you manage it? A lot of customers have been asking us recently about how they're going to manage content that explodes into lots and…

Everyone is talking content strategy, but what is it?

Content strategy differs from corporate communications strategy. Content strategy is far more than your web content or social media content or any of those things that come strictly out of the corporate marketing group. It is far more than “corporate…