Key Concept Archive

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Designing Multilingual Experiences in Technical Communication

Globalization is increasingly important in technical communication, requiring that technical communicators work with multilingual communities. How can technical communicators work in global contexts, specifically with multilingual communities? How does language influence all the work that technical communicators do?In this TC…

Deconflict: A User-Centered Approach to Editing for the Military

Military organizations are longstanding discourse communities that often pose unique challenges when it comes to fully understanding needs and preferences while balancing best practices for communication. A user-centered approach that promotes ethnographic study and co-authorship can help technical communicators improve…

Navigating Tech Comm with Geoffrey Chaucer

Most people know Geoffrey Chaucer as the author of The Canterbury Tales, a group of stories so naughty that schoolbooks still censor them now, over 600 years later. Many are surprised to learn that Geoffrey Chaucer also wrote one of…

Advantages of Virtual Teaming Projects for Students, Organizations, and Educators

Project-based learning has long been a hallmark of technical communication academic programs. However, with advances in technology, globalization, and geographically dispersed workforces, students must also learn how to conduct projects as members of virtual teams. This session will explore the…

Scalable Localization and the Psychology of Usability and Design

Room 42 is where practitioners and academics meet to share knowledge about breaking research. In this episode, Kirk St.Amant explains how combining intercultural communication with cognitive psychology can identify usability expectations in different contexts. Season 1, Episode 3 | 50…

Stretching Your Technical Communication Skills: Moving Beyond Language Barriers

Never underestimate your ability to see the gaps in conversations, hear the confusions, and understand competing goals in the decision-making process. If you’re in the room and being observant, then you can focus on improving the communication and making sure…

Editing the Work of Non-Native English Speakers

As content ninjas in a global environment, editors often get asked to improve content created by non-native English speakers. While it can be challenging to edit this type of content, knowing the common mistakes can help you be more efficient…

Using Controlled Language to Improve Reuse and Global Readiness

Mindful and enlightened TCs working in a CMS environment maximize re-use and create global-ready content that meets their audiences’ needs while reducing costs and improving efficiency. Controlled Language, implemented correctly, can help you achieve these goals. However, many companies implement…