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Video Provides the Edge

Video provides technical communicators the edge in communicating complex materials to customers. When given a choice, would most people watch their problem be solved or read about it? At MiTek, our experience strongly suggests that customers want to see how…

XML Saves Lives

I know it sounds dramatic, but it's not hyperbole. If your business is regulated or has strict standards applied, XML is critical and quickly becomes a strategic advantage! XML gives you several advantages over desktop publishing that can help address…

Tools and Development: Courtship, Commitment, and Relationship Goals

The demands for content creation and delivery today often necessitate far more than the simple desktop publishing programs of the 80s and 90s. Instead, companies must invest in a full content ecosystem that might include authoring tool, content management system,…

Inside Out or Outside In

From the company’s perspective, it is important to clearly document and describe how each of the functions and features work. From the users perspective it is important they understand how to use the technology to benefit themselves. The challenge for…

The Art of Minimalism

When is a little too little and when is too much too much? Answering this question can lead to confusion and frustration for writers. If you are feeling this way, you are not alone. But what can the arts teach…

Accessibility Basics for Professional and Technical Writers

As we move forward to create a more diverse and inclusive world, delivering accessible content becomes increasingly important. But what do we mean by “accessibility” and why should accessibility be important to professional and technical writers? In this session, Bob…

Chart Busters!

It's Weird Chart Day! In this TC Dojo we explore good charts gone bad! Sometimes it is easier to learn by example and some of the best lessons can be learned from bad examples. Sara Doan walks through some stunning…

Just-In-Time (JIT) Training

Just-in-Time (JIT) is a manufacturing methodology aimed primarily at reducing times within the production system as well as response times from suppliers and to customers. These same principles of driving efficiency and reducing response times can be applied to training….