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Unhappy Customers are Just the Beginning: Potential Costs of Skimping on Documentation

A perennial question in the technical communication community is how to justify our work in financial terms that management will understand. One partial answer is to consider potential consequences of putting insufficient resources into technical documentation. What happens if the material is poorly written, or not written at all? Consequences…

Herding Tigers – How Salesforce Let Go of Inline Links

Did you know that every manually-coded inline link comes at a cost? Did you know that customers don’t use them nearly as often as technical writers do? Join us to learn how we let go of manual links as a primary navigation tool, and as a result spend more time…

Fit the most information in the least amount of space

Writing instructions for products you can hold in your hand isn’t the same as writing for the software industry. In many cases, you’re creating paper documents to fit in small boxes, so page layouts matter. This session addresses the unique needs of writers in the manufacturing industry, but these tips…

Creating a Documentation Plan

“Proper prior planning prevents poor performance.” Creating a good documentation plan will help you identify what you’re going to do and can be a valuable political document if the project shifts from under you. Docplans are even more important in a world where you have distributed teams and fragmented documents…

A Brief Introduction to HTML5

HTML5 and it’s supporting technologies, CSS and JavaScript, change how user interfaces are built. We’re not going to make you an expert in 30 minutes, but we’ll give a look at how the three technologies fit together and take a look at what the current elements are, document structure, semantics,…

Concepts and Techniques of Library Science

Have you ever bookmarked a site only to go back later and be unable to find that site in your bookmarks? Have you ever bookmarked a site twice? Only to wonder why you tagged it the way you did? Have you wondered how you will find the right content to…

Need Help? Check out our YouTube Channels

Last week we launched three YouTube channels to make our videos more accessible and more generally available for everyone out there. Over the next few weeks we’ll be launching the iTunes channel again: Interviews with people doing interesting things with Arbortext, XML, and Content Strategy. But that’s the next project… For…

Collaborative Writing in Distributed Teams

This session had a lot of votes, so we found John Hedtke, Master of Remote Collaboration, and found a time when he can come talk John’s last book was written with a co-author on the other side of the country that he’s seen exactly twice, but he’s always worked with…