Key Concept Archive

For more information about how our library science background (and our love of all things metadata) guides the way we catalog information, see the Techcomm and Arbortext Resources page.

Panel: Tools and Development: Courtship, Commitment, and Relationship Goals

The demands for content creation and delivery today often necessitate far more than the simple desktop publishing programs of the 80s and 90s. Instead, companies must invest in a full content ecosystem that might include authoring tool, content management system,…

How Techcomm-Driven Content Improves Customer Experience

Room 42 is where practitioners and academics meet to share knowledge about breaking research. In this episode, Guiseppe Getto, East Carolina University, explains how content practitioners can improve customer experience. Season 1, Episode 11 | 47 min https://episodes.castos.com/5f0873f9f1ecc0-61906007/r42-getto.m4a         Guiseppe…

Advantages of Virtual Teaming Projects for Students, Organizations, and Educators

Project-based learning has long been a hallmark of technical communication academic programs. However, with advances in technology, globalization, and geographically dispersed workforces, students must also learn how to conduct projects as members of virtual teams. This session will explore the…

Leading a Content Strategy in Small to Medium Enterprises

Convincing the administration in a small-medium business is just as hard as for the bigger businesses. You need a strong case, but how do you get through? You will after this session. You will learn what is the lean approach….

What should be in a Year-End Review?

The end of the year is a time for us all to look ourselves over critically in the mirror and review our performance:“In December, I want to look back at the year and answer two questions:1. how did we do?…

Writing (Non-Agile) Business Requirements

Writing requirements requires the ability to write clearly, concisely, and succinctly so others can design, develop, and test the product. This session covers 8 characteristics of writing a good requirement, reviews 4 steps to requirements gathering, and concludes with 17…

How to use root-cause analysis to promote information supply chain methodologies

If your documentation process is implicated in a customer quality incident (CQI), Congratulations! You have the platform needed to shine a light on the problems you’ve been escalating for years. In this presentation, Seth Park will argue that errors in…

How to find the best content management system (or any other tool)

b Post Summary In this article, I hope I can convince you to gather requirements before you buy. It’s the only way to guarantee that you find the best content management system for you. Not for someone else. FOR YOU….